Before submitting a Support Request, check these settings:

  

Try these iPhone troubleshooting tips:

Update The UNC Check-In app to the latest version available from the Apple App Store

iphone1
Open Control Center:

  1. Turn Bluetooth on ( icon will be BLUE).
  2. Turn Airplane Mode off (icon will be grey).
  3. Turn Wi-Fi on. Connect to Eduroam (How to Connect to Eduroam) .

iphone2
Open iPhone Settings:

  1. Turn Bluetooth on.
  2. Turn Airplane Mode off.
  3. Tap Wi-Fi on. Connect to Eduroam How to Connect to Eduroam) .
Restart your Phone

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help If you are still having connection issues, please submit a Support Request.